What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I went in to get fixes for some StarKey hearing aid issues. They were fixed quickly and expertly. I signed up for the maintenance plan.

Michael Cox, on Google

I have struggled with hearing loss majority of my life. Previous hearing aids have been bulky, uncomfortable, and just in general a bother to the point where I do not want to wear them. I recently scheduled an appointment and received a new pair of hearing aids. These hearing aids...

Janae Pringle, on Google

They had the problem with one fixed on the spot. The other had more of a problem so it had to be sent off. Said I should have it back Monday. They were so helpful. I would and have recommended them to others

Frank Switzer, on Google

From the time you walk in to Dasia greeting you by name. It gives you the feel like family. Brad takes the time to listen to his clients needs. He looks at every option that is in the company lineup. Ultimately the choice is the Clients. Brad gives them all...

Brian Hoover, on Google

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