What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

The hearing aids for my father are phenomenal! He is so happy he just smiles all the time now! Words cannot express how much you guys have done for him.thank you! Michael Frasier

Michael Frasier, on Google

The staff and technician, Steven Yohe, are very friendly and take the time to explain things, esp. to those getting their hearing aids for the first time. Additionally. for someone whose schedule can vary hourly like mine, they are very understanding and do their best to make things work for...

Margaret Schwab, on Google

I am just starting out with my hearing aids so far everything is great. The people at the center were great and very helpful.

Richard Krieger, on Google

Spoke with Mrs. Johnson at the front desk here, I just want to say she was very much helpful. she was knowledgeable and had a very informative answer to every question had. she made this very easy for me while I shop for my fathers hearing aid. I definitely will...

Conner Swerve, on Google

I have had a very helpful and pleasant experience each time I visit their office. The staff is professional and provides excellent customer service. I highly recommend them if you have any type of hearing concerns. Walter T.

WALTER TURNER, on Google

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